Shipping policy

Shipping Policy

Where We Ship

We currently ship to addresses in Germany and France.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. You will receive a confirmation email with a tracking number once your order ships.

Delivery Times

Estimated delivery times are shown at checkout and depend on the shipping method and your location. Delivery estimates are not guaranteed and may be affected by carrier delays or other events outside our control.

Shipping Costs and Taxes

Shipping costs are displayed at checkout before you complete your purchase. All prices shown include applicable value-added tax (VAT), where required.

Tracking Your Order

Once your order ships, you will receive an email with a tracking link. Tracking information may take up to 48 hours to update.

Incorrect Address

Please double-check your shipping address before placing your order. If you notice an error, contact us immediately and we will do our best to update it before the order ships.

Lost or Damaged Packages

If tracking shows delivered but you have not received your package, please contact us within 7 days. If your order arrives damaged, please email us within 7 days of delivery with your order number and photos, and we will make it right in line with our Return & Refund Policy and your statutory rights.

Contact Us

Questions about shipping? Email us at ly200109281@outlook.com.